000			01988cam a2200325 a 4500
001			17305002
003			OSt
005			20150408114204.0
008			120518s2012 ne b 001 0 eng
010			_a 2012014674
020			_a9780123848697 (pbk.)
040			_aDLC _cDLC _dDLC
042			_apcc
050	0	0	_aTA166 _b.K86 2012
082	0	0	_a004.21 _223 _bKMO
100	1		_aKuniavsky, Mike. _942245
245	1	0	_aObserving the user experience : _ba practitioner's guide to user research / _cMike Kuniavsky, Elizabeth Goodman, Andrea Moed.
250			_a2nd ed.
260			_aAmsterdam ; _aBoston : _bMorgan Kaufmann, _cc2012.
300			_axiii, 585 p. ; _c24 cm.
504			_aIncludes bibliographical references (p. 571-576) and index.
505	8		_aMachine generated contents note: Part I: Why Research is Good and How It Fits Into Product Development 1. Typhoon: A Fable 2. Do a Usability Test Now! 3. Balancing Needs Through Iterative Development 4. The User Experience Part II: User Experience Research Techniques 5. The Research Plan 6. Universal tools: Recruiting and Interviewing 7. User Profiles 8. Contextual Inquiry, Task Analysis, Card Sorting 9. Focus Groups 10. Usability Tests 11. Surveys 12. Ongoing Relationship 13. Log Files and Customer Support 14. Competitive Research 15. Others' Hard Work: Published Information and Consultants 16. Emerging Techniques Part III: Communicating Results 17. Reports and Presentations 18. Creating a User-Centered Corporate Culture Appendices A. The Budget Research Lab B. Common Survey Questions C. Observer Instructions Bibliography Index About the Author.
650		0	_aUser-centered system design. _941790
650		0	_aObservation (Scientific method) _942246
700	1		_aGoodman, Elizabeth, _d1976- _942247
700	1		_aMoed, Andrea. _942248
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cDVD
999			_c33207 _d267707