000			02668cam a22003737a 4500
001			17488695
003			OSt
005			20150408114202.0
008			121010s2012 ne a b 001 0 eng d
010			_a 2012471191
016	7		_a016038682 _2Uk
020			_a9780123910639 (pbk.)
020			_a0123910633 (pbk.)
035			_a(OCoLC)ocn773025102
040			_aBTCTA _beng _cBTCTA _dYDXCP _dUKMGB _dSINLB _dOCLCO _dBWX _dCDX _dGGY _dS4S _dDLC
042			_alccopycat
050	0	0	_aQA76.9.H85 _bU675 2012
082	0	4	_a004.21 _223 _bUSG
245	0	0	_aUsability in government systems : _buser experience design for citizens and public servants / _c[edited by] Elizabeth Buie and Dianne Murray.
260			_aAmsterdam _aBoston : _bElsevier/Morgan Kaufmann, _cc2012.
300			_axxxvii, 407 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
520	8		_aAnnotation _bAs a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book. Covers both public-facing systems and internal systems run by governmentsDetails usability and user experience approaches specific to government websites, intranets, complex systems, and applicationsProvides practical material that allows you to take the information and immediately use it to make a difference in your projects.
650		0	_aHuman-computer interaction.
650		0	_aUser-centered system design. _941790
650		0	_aWeb site development.
650		0	_aGovernment Web sites. _941791
650		0	_aElectronic government information. _939792
700	1		_aBuie, Elizabeth. _941792
700	1		_aMurray, Dianne. _941793
906			_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg
942			_2ddc _cDVD
999			_c33031 _d267531