000			04001cam a22003614a 4500
001			16694909
003			OSt
005			20150408114059.0
008			110316s2011 nyua b 001 0 eng
010			_a 2011006452
020			_a9780071700627 (hardback)
020			_a0071700625 (hardback)
035			_a(OCoLC)ocn659763937
040			_aDLC _cDLC _dYDX _dBTCTA _dYDXCP _dCDX _dDLC
042			_apcc
050	0	0	_aQA76.76.Q35 _bN355 2011
082	0	0	_a005.14 _222 _bNVS
084			_aBUS053000 _2bisacsh
100	1		_aNanda, Vivek, _d1977- _917287
245	1	0	_aSix Sigma software quality improvement : _bsuccess stories from leaders in the high tech industry / _cVic Nanda, Jeffrey A. Robinson.
260			_aNew York : _bMcGraw-Hill, _cc2011.
300			_axx, 611 p. : _bill. ; _c25 cm.
504			_aIncludes bibliographical references and index.
520			_a"Proven techniques for improving software and process quality with Six SigmaThis practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.The success stories reveal how: Motorola minimized business risk before changing business-critical applications TCS improved fraud detection for a global bank Infosys improved software development productivity for a large multinational bank IBM reduced help desk escalations and overhead activities EMC improved development productivity Motorola realized significant cost avoidance by streamlining processes and project documentation Xerox achieved high-speed product development Seagate reduced application downtime and improved availability to 99.99% Cisco successfully reinvented its Six Sigma program Convergys injected Six Sigma into the company's DNA Thomson Reuters' Six Sigma program gathered significant momentum in a short time Six Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more"--
520			_a"To date, there have been very few resources that demonstrate how Six Sigma is applicable to the IT industry. Six Sigma Software Quality Improvement bridges that gap by showing Six Sigma in action, with compelling success stories from today's leading IT companies, including Motorola, Honeywell, GE, and American Express. It offers a true roadmap for software quality improvement from those who have been in the trenches and have won the battles handily. IT companies continue to be challenged in overcoming intractable software quality problems and operational complexity while also trying to deliver software as per the agreed scope, schedule, and budget. Six Sigma Software Quality Improvement illustrates how successful IT companies employ Six Sigma to improve their processes using DMAIC (Define, Measure, Analyze, Improve, Control) and DMADV (Define, Measure, Analyze, Design, Verify) and identify and eliminate waste from their processes using Lean Six Sigma. The book also reveals how companies develop new, robust products using Design for Six Sigma (DFSS) concepts"--
650		0	_aComputer software _xQuality control. _913183
650		0	_aComputer software industry _xQuality control. _917288
650		0	_aSix sigma (Quality control standard) _94393
700	1		_aRobinson, Jeffrey A. _917289
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cDVD
999			_c25970 _d260470