Includes bibliographical references and index.

Basic awareness of self / Carol M. Davis -- Family history / Carol M. Davis -- Values as determinants of behavior / Carol M. Davis -- Identifying and resolving moral dilemmas / Carol M. Davis -- Stress management / Carol M. Davis -- The nature of effective helping : empathy and sympathy versus pity / Carol M. Davis -- Effective communication: problem identification and helpful responses / Carol M. Davis -- Assertiveness skills and conflict resolution / Carol M. Davis -- Communicating to establish rapport and reduce negativity / Helen L. Masin -- Communicating with cultural sensitivity / Helen L. Masin -- The helping interview / Carol M. Davis -- Spirituality in patient care / Darina Sargeant -- Health behavior and effective patient education / Kathleen A. Curtis -- Communicating with persons who have disabilities / Kathleen A. Curtis -- Sexuality and disability : effective communication / Sherrill H. Hayes -- Communicating with people who dying and their families / Carol M. Davis.