a guide to developing and using indicators Lloyd, Robert C. creator text bibliography mau Sudbury, Mass Jones and Bartlett Publishers c2004 2004 1st ed. monographic eng

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xx, 343 p. : ill. ; 23 cm. A brief review of healthcare reform -- The growing concern over service -- Defining continuous quality improvement -- It all starts with listening -- Creating a service excellence culture -- Who are your customers? -- Defining key quality characteristics -- Listening three times -- Understanding the tools -- Combining VOC data with the VOP -- Measurement roadblocks -- The quality measurement roadmap -- Types of indicators -- Selecting a specific indicator --Developing operational definitions -- Developing data collection plans -- Case study: transcription turnaround time -- The indicator development form --Evolution of the strategic dashboard -- Focusing on the vial few -- The role of benchmarking -- A comment on the new business management strategies -- Data versus information -- Research for efficacy -- Research for effectiveness and efficiency -- The debate is silly -- Static versus dynamic approaches to data analysis -- Case study: the monday morning dilemma -- Understanding variation -- Common and special causes of variation -- The consequences of not understanding variation -- What is a run chart? -- What is a control chart? -- Deciding which control chart to use -- Variables charts -- Attributes charts -- Deciding if a special cause is present -- Making appropriate management decisions -- Case study #1: predicting a cardiovascular event -- Case study #2:sampling central line infections -- Case study #3: sampling medicare insurance audits -- Case study #4: tracking patient falls -- Case study #5: pressure ulcer prevention -- Case study #6: evaluating staffing effectiveness -- Case study #7: to flash or not to flash that is the question? -- Case study #8: clarifying the operational definition of readmission -- Case study #9: managing a breast cancer patients coumadin levels -- Case study #10: group b streptococcus in pregnant women -- Case study #11: emergency department fast track -- Case study #12: tracking patient complaints -- Case study #13: reducing ventilator associated pneumonia -- Case study #14: pain management for hip and knee replacement patients -- Understanding the dots -- Personal transformation -- Organizational transformation -- Societal transformation. Robert C. Lloyd. Includes bibliographical references and index. Medical care Quality control Medical care Evaluation Medical care Quality control Case studies Medical care Evaluation Case studies Quality assurance Outcome assessment (Medical care) Methodology Quality of Health Care organization & administration Program Development Quality of Health Care Case Report RA399.A1 L567 2004 362.10685 LRQ W 84.1 L793q 2004 0763748056 (hardcover) 2003021998 http://www.loc.gov/catdir/toc/ecip049/2003021998.html http://www.loc.gov/catdir/toc/ecip049/2003021998.html DNLM/DLC 031003 20150408114205.0 13365565