03802cam a22004214a 4500 13365565 OSt 20150408114205.0 031003s2004 maua b 001 0 eng 2003021998 0763748056 (hardcover) (DNLM)101193002 DNLM/DLC DLC DLC pcc RA399.A1 L567 2004 W 84.1 L793q 2004 362.10685 22 LRQ Lloyd, Robert C. 42411 Quality health care : a guide to developing and using indicators / Robert C. Lloyd. 1st ed. Sudbury, Mass. : Jones and Bartlett Publishers, c2004. xx, 343 p. : ill. ; 23 cm. Includes bibliographical references and index. A brief review of healthcare reform -- The growing concern over service -- Defining continuous quality improvement -- It all starts with listening -- Creating a service excellence culture -- Who are your customers? -- Defining key quality characteristics -- Listening three times -- Understanding the tools -- Combining VOC data with the VOP -- Measurement roadblocks -- The quality measurement roadmap -- Types of indicators -- Selecting a specific indicator --Developing operational definitions -- Developing data collection plans -- Case study: transcription turnaround time -- The indicator development form --Evolution of the strategic dashboard -- Focusing on the vial few -- The role of benchmarking -- A comment on the new business management strategies -- Data versus information -- Research for efficacy -- Research for effectiveness and efficiency -- The debate is silly -- Static versus dynamic approaches to data analysis -- Case study: the monday morning dilemma -- Understanding variation -- Common and special causes of variation -- The consequences of not understanding variation -- What is a run chart? -- What is a control chart? -- Deciding which control chart to use -- Variables charts -- Attributes charts -- Deciding if a special cause is present -- Making appropriate management decisions -- Case study #1: predicting a cardiovascular event -- Case study #2:sampling central line infections -- Case study #3: sampling medicare insurance audits -- Case study #4: tracking patient falls -- Case study #5: pressure ulcer prevention -- Case study #6: evaluating staffing effectiveness -- Case study #7: to flash or not to flash that is the question? -- Case study #8: clarifying the operational definition of readmission -- Case study #9: managing a breast cancer patients coumadin levels -- Case study #10: group b streptococcus in pregnant women -- Case study #11: emergency department fast track -- Case study #12: tracking patient complaints -- Case study #13: reducing ventilator associated pneumonia -- Case study #14: pain management for hip and knee replacement patients -- Understanding the dots -- Personal transformation -- Organizational transformation -- Societal transformation. Medical care Quality control. 42412 Medical care Evaluation. Medical care Quality control Case studies. 42413 Medical care Evaluation Case studies. 42414 Quality assurance. Outcome assessment (Medical care) Methodology. 42415 Quality of Health Care organization & administration. 42416 Program Development. Quality of Health Care Case Report. 42417 Table of contents http://www.loc.gov/catdir/toc/ecip049/2003021998.html 7 cbc orignew 1 ecip 20 y-gencatlg ddc BOOK 33318 267818 0 2014-01-18 0 0 362.10685 LRQ 2014-01-18 CL 00404866 CL 2014-02-10 2014-04-22 00:00:00 BOOK ddc 1 0 2014-01-18 0 0 362.10685 LRQ 2014-01-18 CL 00404861 CL 2014-01-18 00:00:00 BOOK ddc 0