@book{33318,
	author = {Lloyd, Robert C.},
	title = {Quality health care :},
	publisher = {Jones and Bartlett Publishers,},
	year = {c2004.},
	address = {Sudbury, Mass. :},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/toc/ecip049/2003021998.html}
}