user experience design for citizens and public servants Buie, Elizabeth. Murray, Dianne. text bibliography ne Amsterdam Boston Elsevier/Morgan Kaufmann c2012 2012 monographic eng

print

xxxvii, 407 p. : ill. ; 24 cm. Annotation As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book. Covers both public-facing systems and internal systems run by governmentsDetails usability and user experience approaches specific to government websites, intranets, complex systems, and applicationsProvides practical material that allows you to take the information and immediately use it to make a difference in your projects. [edited by] Elizabeth Buie and Dianne Murray. Includes bibliographical references and index. Human-computer interaction User-centered system design Web site development Government Web sites Electronic government information QA76.9.H85 U675 2012 004.21 USG 9780123910639 (pbk.) 0123910633 (pbk.) 2012471191 BTCTA 121010 20150408114202.0 17488695 eng