02668cam a22003737a 4500 17488695 OSt 20150408114202.0 121010s2012 ne a b 001 0 eng d 2012471191 016038682 Uk 9780123910639 (pbk.) 0123910633 (pbk.) (OCoLC)ocn773025102 BTCTA eng BTCTA YDXCP UKMGB SINLB OCLCO BWX CDX GGY S4S DLC lccopycat QA76.9.H85 U675 2012 004.21 23 USG Usability in government systems : user experience design for citizens and public servants / [edited by] Elizabeth Buie and Dianne Murray. Amsterdam Boston : Elsevier/Morgan Kaufmann, c2012. xxxvii, 407 p. : ill. ; 24 cm. Includes bibliographical references and index. Annotation As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book. Covers both public-facing systems and internal systems run by governmentsDetails usability and user experience approaches specific to government websites, intranets, complex systems, and applicationsProvides practical material that allows you to take the information and immediately use it to make a difference in your projects. Human-computer interaction. User-centered system design. 41790 Web site development. Government Web sites. 41791 Electronic government information. 39792 Buie, Elizabeth. 41792 Murray, Dianne. 41793 7 cbc copycat 2 ncip 20 y-gencatlg ddc DVD 33031 267531 0 2014-01-08 0 0 004.21 USG 2014-01-08 CL CL 2014-01-08 00:00:00 BOOK ddc 0