TY  - BOOK
AU  - Betz,Charles T.
TI  - Architecture & patterns for IT service management, resource planning, and governance: making shoes for the cobbler's children 
SN  - 9780123850171 (pbk.)
AV  - T58.5 .B47 2011
U1  - 004.068 23
PY  - 2011///
CY  - Waltham, MA
PB  - Morgan Kaufmann
KW  - Information technology
KW  - Management
KW  - Computer network architectures
N1  - Machine generated contents note: Part I: The IT Value Chain 1. Introduction: Shoes for the Cobbler's Child 2. Understanding IT Value: it's all about the outcome 3. The IT capabilities Part II: Supporting the IT value chain 4.A supporting data architecture 5. A supporting systems architecture 6. Patterns for IT Enablement 7. Conclusion; Includes bibliographical references and index
ER  -