01725cam a2200361 a 4500 16871794 OSt 20150408114200.0 110714s2011 maua b 001 0 eng 2011028716 015845999 Uk 9780123850171 (pbk.) 0123850177 (pbk.) (OCoLC)ocn742305961 DLC DLC YDX YDXCP UKMGB CDX DLC pcc T58.5 .B47 2011 004.068 23 BCA Betz, Charles T. 41464 Architecture & patterns for IT service management, resource planning, and governance : making shoes for the cobbler's children / Charles T. Betz. Architecture and patterns for IT service management, resource planning, and governance 2nd ed. Waltham, MA : Morgan Kaufmann, c2011. xxxiv, 439 p. : ill. ; 24 cm. Machine generated contents note: Part I: The IT Value Chain 1. Introduction: Shoes for the Cobbler's Child 2. Understanding IT Value: it's all about the outcome 3. The IT capabilities Part II: Supporting the IT value chain 4.A supporting data architecture 5. A supporting systems architecture 6. Patterns for IT Enablement 7. Conclusion . Includes bibliographical references and index. Information technology. Information technology Management. Computer network architectures. 3574 7 cbc orignew 1 ecip 20 y-gencatlg ddc BOOK 32887 267387 0 2014-01-06 0 0 004.068 BCA 2014-01-06 CL CL 2014-01-06 00:00:00 BOOK ddc 0