@book{32887,
	author = {Betz, Charles T.},
	title = {Architecture & patterns for IT service management, resource planning, and governance :},
	publisher = {Morgan Kaufmann,},
	year = {c2011.},
	address = {Waltham, MA :},
	edition = {2nd ed.},
	note = {Machine generated contents note: Part I: The IT Value Chain 1. Introduction: Shoes for the Cobbler's Child 2. Understanding IT Value: it's all about the outcome 3. The IT capabilities Part II: Supporting the IT value chain 4.A supporting data architecture 5. A supporting systems architecture 6. Patterns for IT Enablement 7. Conclusion .}
}