@book{32070,
	author = {EGOV 2010 and Wimmer, Maria A.},
	title = {Electronic government :},
	publisher = {Springer,},
	year = {2010.},
	series = {Lecture notes in computer science,},
	address = {Berlin ;},
	url = {http://www.loc.gov/catdir/enhancements/fy1305/2010932132-d.html}
}