@book{32036,
	author = {Julnes, Patria de Lancer.},
	title = {Performance-based management systems :},
	publisher = {CRC Press,},
	year = {c2009.},
	series = {Public administration and public policy ;},
	address = {Boca Raton :},
	url = {http://www.loc.gov/catdir/toc/ecip0820/2008023003.html}
}