@book{26230,
	author = {Kaplan, Robert S. and Norton, David P.,},
	title = {The balanced scorecard :},
	publisher = {Harvard Business School Press,},
	year = {c1996.},
	address = {Boston, Mass. :},
	note = {Includes index.},
	url = {http://lcweb.loc.gov/catdir/toc/96010216.html}
}