TY  - BOOK
AU  - Addy,Rob
TI  - Effective IT service management: to ITIL and beyond! 
SN  - 9783540731979 (hbk.)
AV  - T58.64 .A32 2007
U1  - 658.4038071 22
PY  - 2007///
CY  - Berlin, New York
PB  - Springer
KW  - Information technology
KW  - Management
KW  - Information resources management
N1  - Includes index
UR  - http://www.loc.gov/catdir/enhancements/fy0826/2007929266-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0826/2007929266-d.html
ER  -