01202cam a22003257a 4500 14857716 OSt 20150408114102.0 070521s2007 gw a 001 0 eng d 2007929266 9783540731979 (hbk.) 3540731970 (hbk.0 (OCoLC)ocn166357881 BTCTA BTCTA YDXCP BAKER WTU DLC lccopycat T58.64 .A32 2007 658.4038071 22 A D R Addy, Rob. 17775 Effective IT service management : to ITIL and beyond! / Rob Addy. Berlin ; New York : Springer, c2007. xl, 342 p. : ill. ; 24 cm. Includes index. Information technology Management. 4149 Information resources management. 4150 Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0826/2007929266-b.html Publisher description http://www.loc.gov/catdir/enhancements/fy0826/2007929266-d.html ddc BOOK 26199 260699 0 2013-03-10 0 0 658.4038071 A D R 2012-11-30 CL 07000000010212 CL 2013-03-10 00:00:00 BOOK ddc 0 0 2013-03-10 0 0 658.4038071 A D R 2012-11-30 CL 07000000010213 CL 2013-03-10 00:00:00 BOOK ddc 0