Addy, Rob. <br/><br/>
Effective IT service management :  to ITIL and beyond! / 
Rob Addy. 
 - Berlin ;  New York :  Springer,  c2007. 
 - xl, 342 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9783540731979 (hbk.) 3540731970 (hbk.0 
<br/><br/><label>LCCN: </label>2007929266 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management.<br/>Information resources management.
<br/><br/><label>LC Class. No.: </label>T58.64  / .A32 2007 
<br/><br/><label>Dewey Class. No.: </label>658.4038071  / A D R