@book{25949,
	author = {McSherry, Robert. and ebrary, Inc.},
	title = {Implementing excellence in your health care organization},
	publisher = {McGraw-Hill Open University Press,},
	year = {2010.},
	series = {Excellence in practice development in health and social care},
	address = {Maidenhead :},
	url = {http://www.columbia.edu/cgi-bin/cul/resolve?clio9172627}
}