the function of questions in institutional discourse Freed, Alice F. 1946- Ehrlich, Susan (Susan Lynn) text bibliography enk Oxford New York Oxford University Press 2010 monographic eng

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xiv, 356 p. ; 24 cm. The function of questions in institutional discourse : an introduction / Susan Ehrlich and Alice F. Freed -- The design and positioning of questions in inquiry testimony / Jack Sidnell -- Questioning in medicine / John Heritage -- Interrogating tears : some uses of "tag questions" in a child-protection helpline / Alex Hepburn and Jonathan Potter -- Grammar and social relations : alternative forms of yes/no-type initiating actions in health visitor interactions / Geoffrey Raymond -- Asking ostensibly silly questions in police-suspect interrogations / Elizabeth Stokoe and Derek Edwards -- Pursuing views and testing commitments : hypothetical questions in the psychiatric assessment of transsexual patients / Susan A. Speer -- Questions that convey information in teacher-student conferences / Irene Koshik -- "Is that right?" : questions and questioning as control devices in the workplace / Janet Holmes and Tina Chiles -- Questioning in meetings : participation and positioning / Cecilia E. Ford -- The spatial and temporal dimensions of reflective questions in genetic counseling / Srikant Sarangi -- Questions in broadcast journalism / Steven Clayman -- Questions and institutionality in public participation broadcasting / Joanna Thornborrow -- "I'm calling to let you know!" : company-initiated telephone sales / Alice F. Freed -- "How may I help you?" : questions, control, and customer care in telephone call center talk / Anna Kristina Hultgren and Deborah Cameron. edited by Alice F. Freed and Susan Ehrlich. Includes bibliographical references and index. Oral communication Questioning P95.52 .W58 2010 302.346 W H D 9780195306897 (hc) 9780195306903 (pbk.) 0195306899 (hc) 0195306902 (pbk.) 2009006795 DLC 111213 20150408113957.0 15626856