02430cam a2200289 a 450000100090000000300040000900500170001300800410003001000170007102000230008802000250011102000200013602000220015603500240017804000470020205000220024908200220027124501250029326000580041830000260047650400510050250514850055365000240203865000170206270000280207970000330210715626856OSt20150408113957.0111213s2010    enk      b    001 0 eng    a  2009006795  a9780195306897 (hc)  a9780195306903 (pbk.)  a0195306899 (hc)  a0195306902 (pbk.)  a(OCoLC)ocn309836316  aDLCcDLCdC#PdBWXdYDXCPdCDXdGEBAYdDLC00aP95.52b.W58 201000a302.346 W H D22200a"Why do you ask?" :bthe function of questions in institutional discourse /cedited by Alice F. Freed and Susan Ehrlich.  aOxford ;aNew York :bOxford University Press,c2010.  axiv, 356 p. ;c24 cm.  aIncludes bibliographical references and index.0 aThe function of questions in institutional discourse : an introduction / Susan Ehrlich and Alice F. Freed -- The design and positioning of questions in inquiry testimony / Jack Sidnell -- Questioning in medicine / John Heritage -- Interrogating tears : some uses of "tag questions" in a child-protection helpline / Alex Hepburn and Jonathan Potter -- Grammar and social relations : alternative forms of yes/no-type initiating actions in health visitor interactions / Geoffrey Raymond -- Asking ostensibly silly questions in police-suspect interrogations / Elizabeth Stokoe and Derek Edwards -- Pursuing views and testing commitments : hypothetical questions in the psychiatric assessment of transsexual patients / Susan A. Speer -- Questions that convey information in teacher-student conferences / Irene Koshik -- "Is that right?" : questions and questioning as control devices in the workplace / Janet Holmes and Tina Chiles -- Questioning in meetings : participation and positioning / Cecilia E. Ford -- The spatial and temporal dimensions of reflective questions in genetic counseling / Srikant Sarangi -- Questions in broadcast journalism / Steven Clayman -- Questions and institutionality in public participation broadcasting / Joanna Thornborrow -- "I'm calling to let you know!" : company-initiated telephone sales / Alice F. Freed -- "How may I help you?" : questions, control, and customer care in telephone call center talk / Anna Kristina Hultgren and Deborah Cameron. 0aOral communication. 0aQuestioning.1 aFreed, Alice F.,d1946-1 aEhrlich, Susanq(Susan Lynn)