@book{13861,
	author = {Kim, Tai-hoon and Ma, Jianhua},
	title = {U- and E-Service, Science and Technology},
	publisher = {Springer},
	year = {Nov. 2010},
	address = {New York : },
	url = {http://www.columbia.edu/cgi-bin/cul/resolve?clio8823216}
}