Includes bibliographical references and index.

Methodological issues in learner needs analysis / Michael H. Long -- Language needs analysis at the societal level / Richard D. Brecht & William. P. Rivers -- Foreign language needs assessment in the US military / John A. Lett -- Sources, methods and triangulation in needs analysis : a critical perspective in a case study of Waikiki hotel maids / Rebeca Jasso-Aguilar -- Foreign language need of business firms / Sonja Vandermeeren -- Evaluating the use of multiple sources and methods in needs analysis : a case study of journalists in the autonomous community of Catalonia (Spain) / Roger Gilabert -- "Feet speak louder than the tongue" : a preliminary analysis of language provisions for foreign professional footballers in the Netherlands / Eric Kellerman, Hella Koonen, & Monique van der Haagen -- A task-based needs analysis of a tertiary Korean as a foreign language program / Craig Chaudron ... [et al.] -- Collecting target discourse : the case of the US naturalization interview / Michelle Winn -- A double shot 2% mocha latte, please, with whip : service encounters in two coffee shops and at a coffee cart / Nicola J. Downey Bartlett -- When small talk is a big deal : sociolinguistic challenges in the workplace / Janet Holmes.