Includes bibliographical references and index.

Logistics, the supply chain and competitive strategy -- Logistics and customer value -- Measuring logistics costs and performance -- Matching supply and demand -- Creating the responsive supply chain -- Strategic lead-time management -- The synchronous supply chain -- Complexity and the supply chain -- Managing the global pipeline -- Managing risk in the supply chain -- The era of network competition -- Overcoming the barriers to supply chain integration -- Creating a sustainable supply chain -- The supply chain of the future.