عرض عادي عرض مارك عرض تدوب

Addy, Rob.

Effective IT service management : to ITIL and beyond! / Rob Addy. - Berlin ; New York : Springer, c2007. - xl, 342 p. : ill. ; 24 cm.

Includes index.

ISBN: 9783540731979 (hbk.) 3540731970 (hbk.0

LCCN: 2007929266

Subjects--Topical Terms:
Information technology--Management.
Information resources management.

LC Class. No.: T58.64 / .A32 2007

Dewey Class. No.: 658.4038071 / A D R