Includes index.

Part I: Planning prior to the course. Preparing for the exam -- Evaluating learners' needs -- Managing the technical classroom -- Part II: Methods for effective instruction. Engaging learners through instructional methods -- Managing instructional materials -- Part III: Establishing instructor credibility and maintaining communications. Instructing with confidence -- Leading a successful class -- Part IV: Leading group facilitation. Managing learner-centered instruction -- Promoting learner engagement -- Motivating adult learners -- Part V: Evaluating the training event ting learner competencies -- Evaluating instructor and course performance -- Part VI: Appendices. Certified technical trainer+ exam objectives -- About the CD.